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ZIA Support Specialist Training
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Next Steps
ZIA Support Specialist Bootcamp
This course covers ZIA architecture, traffic forwarding, authentication, and more.
The Zscaler Certified Support Specialist (ZCSS) is a certification track for Authorized Service Partners. This class will be taught by a Subject Matter Expert (SME) and is based on the same training Zscaler Support Engineers receive. To become certified, you must also take a written exam that requires 80% to pass within three attempts.
The ZIA Certified Support Specialist class is five half-days of instruction and hands-on exercises culminating in a written exam. Topics include:
- Architecture Deep-Dive
- Traffic Forwarding
- GRE, IPSEC, Zscaler Client Connector (ZCC)
- Authentication
- IdP, SAML, LDAP, Cookies, ZCC
- Virtual Machines
- Virtual Service Edge, Nanolog Streaming Server, Zscaler Authentication Bridge
- Admin and Mobile UI Policies
- Common Issue Troubleshooting